Team Leader - HelpDesk

Team Leader – Technical Support

Who we are

For over three decades, Juhayna Food Industries has been a pioneer in Egypt’s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.

Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.

Job Purpose

Responsible for Supporting Juhayna group Infrastructure (LAN & WAN), security, firewall and system protection. All Hardware, operating systems and telephone systems.

What you will do in your role

• Manage and administrate the corporate infrastructure windows servers and the environment that includes, (MS active directory, DNS (Domain name system), WSUS and DHCP (Dynamic host configuration protocol).
• Operate the corporate application that includes, SCCM (System center configuration manager) MS Data protection manager and the antivirus protection servers.
• Maintain the IP telephone system (Alcatel) for administration and troubleshooting.
• Manage and Configure MS Office 365 (E-mail System Administration).
• Configure network devices: Routers, Switches, Core Switches and Firewalls.
• Establish security procedures of the internal network security.
• Manage, control and secure internet access for corporate employees internally & externally in case of business need.
• Manage the network external security access for company resources through VPNs.
• Monitor the troubleshooting communication lines problems among company branches.
• Control and manage the Wi-Fi access in the company.

What you will bring to the role

Education

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 4 – 6  years of experience in Technical Support
• Language Proficiency: English
• Computer Proficiency: MS Office / MCSE / CCNA /CCNP /Security skills 

Technical Skills

• IT Service Desk & Technical Support Management

• Windows Operating Systems & Microsoft 365 Administration
• Active Directory, DNS & DHCP Administration
• Network Troubleshooting (LAN, WAN, Wi-Fi, VPN)
• Endpoint Management & Device Support
• Incident, Problem & Change Management
• ITSM Tools (ServiceNow, ManageEngine, Jira, etc.)
• Hardware & Software Troubleshooting
• Cybersecurity Awareness & Endpoint Security
• Remote Support Tools & User Administration
• IT Asset & Inventory Management
• ITIL Framework & Service Delivery Best Practices

Behavioral Competencies

• Leadership & Team Development
• Customer Focus
• Problem Solving & Decision Making
• Drive for Results
• Communication Skills
• Planning & Organizing
• Coaching & Mentoring
• Stakeholder Management
• Accountability & Ownership
• Adaptability & Continuous Improvement